Shipping policy

📦 SHIPPING POLICY

We aim to process and ship all orders as quickly as possible. Please review our shipping timelines below.

🇺🇸 United States Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 6–14 business days

  • Total Estimated Delivery Time: 7–17 business days

🇨🇦 Canada Shipping

  • Processing Time: 1–3 business days

  • Shipping Time: 6–12 business days

  • Total Estimated Delivery Time: 7–15 business days

Please note: Delivery times are estimates and may vary due to customs delays, carrier issues, holidays, or unforeseen circumstances.

Once your order has shipped, you will receive a confirmation email with tracking information.

🔁 RETURNS & REFUNDS POLICY (30-Day Money-Back Guarantee)

We stand behind our products and offer a 30-day money-back guarantee.

✅ Eligible Returns

To be eligible for a return:

  • The request must be made within 30 days of delivery

  • The item must be unused, undamaged, and in original condition

  • The item must be returned in original packaging

❌ Non-Eligible Returns

We do not accept returns if:

  • The product is damaged due to misuse

  • The product shows signs of wear or alteration

  • The item is not in its original condition or packaging

💸 Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection

  • Approved refunds will be processed back to the original payment method

  • Shipping costs are non-refundable unless the item arrived defective or incorrect

📩 HOW TO REQUEST A RETURN

To initiate a return, please contact our support team with:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Support email: contact@lunqia.com