Refund policy

🔁 RETURNS & REFUNDS POLICY

We offer a 30-day money-back guarantee on all eligible purchases. Please review the details below to ensure your return qualifies.

1. RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery

  • The item must be unused, undamaged, and in original condition

  • The item must be returned in its original packaging, including all accessories and components

Returns that do not meet these conditions will not be accepted.

2. NON-RETURNABLE ITEMS

We do not accept returns if:

  • The product is damaged due to misuse, neglect, or improper handling

  • The item shows signs of wear, alteration, or use

  • The product is missing original packaging or components

  • The return request is made after the 30-day window

3. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue. We will review the case and arrange a replacement or refund if approved.

4. REFUND PROCESS

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 5–10 business days

Shipping costs are non-refundable, unless the return is due to an error on our part (wrong or defective item).

5. RETURN SHIPPING

  • Customers are responsible for return shipping costs unless otherwise stated

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments

6. HOW TO START A RETURN

To initiate a return, please contact us with the following information:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or defective)

📧 Support Email: contact@lunqia.com