Privacy policy

Last updated: January 5, 2026

🔐 PRIVACY POLICY

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our website.

1. INFORMATION WE COLLECT

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser

  • IP address

  • Time zone

  • Cookies installed on your device

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party providers)

  • Email address

  • Phone number (if provided)

We refer to this information as “Personal Information.”

2. HOW WE USE YOUR INFORMATION

We use the Personal Information we collect to:

  • Process and fulfill orders (including payment processing, shipping, and order confirmations)

  • Communicate with you about your order or account

  • Screen orders for potential fraud or risk

  • Improve and optimize our website and customer experience

  • Send marketing or promotional emails (only if you opt in)

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping carriers

  • Analytics providers (such as Google Analytics)

These third parties are only given access to information necessary to perform their services and are required to protect your data.

We may also share information to comply with laws, regulations, legal requests, or to protect our rights.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

  • Remember your preferences

  • Analyze site traffic and performance

  • Improve user experience

You can choose to disable cookies through your browser settings, though this may affect site functionality.

5. DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your Personal Information. All payment transactions are encrypted and handled by secure, PCI-compliant payment providers. We do not store your full payment details on our servers.

6. YOUR RIGHTS

If you are a resident of the United States or Canada, you have the right to:

  • Access the personal information we hold about you

  • Request corrections or deletion of your personal data

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

7. DATA RETENTION

We retain your Personal Information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page.

9. CONTACT US

For questions about this Privacy Policy or your personal data, please contact us at:

Email: contact@lunqia.com
(Replace with your actual support email)